Privacy Policy

1. Information We Collect

Account Information

• Email Address: Used for account creation, login, and communication
• Name: Used for account identification and personalization
• Password: Securely hashed and never stored in plain text
• Account Preferences: Settings, notification preferences, and usage preferences

Backup Data

• Website Configuration: FTP/SFTP hostnames, encrypted credentials, port numbers
• Database Configuration: SQL server details with encrypted passwords
• Backup Metadata: File names, sizes, timestamps, backup status
• Audit Logs: Activity history, backup events, system interactions

Technical Information

• IP Address: Used for security and fraud prevention
• Browser Information: User agent, device type for compatibility
• Usage Analytics: Service usage patterns, feature utilization (anonymized)
• Cookies: Session management and preferences

2. How We Use Your Information

Service Provision

• To create and manage your account
• To authenticate your identity when you log in
• To execute scheduled backups of your websites and databases
• To store and encrypt your backup files securely
• To send you backup completion notifications and alerts

Communication

• To send important service updates and notifications
• To respond to your support requests and inquiries
• To send billing and subscription-related communications
• To provide security alerts about your account

Service Improvement

• To analyze service usage and improve functionality
• To detect and prevent fraud or abuse
• To troubleshoot technical issues
• To develop new features and services

3. Information Sharing and Disclosure

Service Providers

We may share information with trusted service providers who help us operate our service:

• Cloud Storage Providers: Google Cloud for backup file storage (encrypted)
• Email Services: For sending notifications and communications
• Payment Processors: For handling subscription payments (card details are not stored by us)
• Analytics Services: Anonymized usage data for service improvement

All service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4. Data Security

We implement industry-standard security measures to protect your information:

While we take extensive measures to secure your data, no method of transmission or storage is 100% secure. You are also responsible for maintaining the security of your account credentials.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data and backup metadata
• Correction: Update or correct inaccurate information through your account settings
• Deletion: Request deletion of your account and associated data (subject to retention policies)
• Data Export: Download your backup data at any time
• Opt-Out: Unsubscribe from marketing emails (service emails will continue)
• Account Closure: Close your account at any time through account settings

To exercise these rights, contact us through your account dashboard or email privacy@sitesync.services. We will respond to requests within 30 days.

6. Data Retention

• Active Accounts: Data is retained while your account is active
• Backup Files: Retained according to your subscription plan's retention policy
• Account Data: Deleted within 30 days of account closure (unless required by law)
• Audit Logs: Retained for compliance and security purposes per plan terms
• Billing Records: Retained as required by law (typically 7 years)

7. International Data Transfers

Your data may be stored and processed in countries other than your country of residence. By using SiteSync, you consent to the transfer of your information to these countries. We ensure that all international data transfers comply with applicable data protection laws.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences and settings
• Analyze service usage (anonymized)
• Improve security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@sitesync.services
• Support: Through your account dashboard
• Mail: SiteSync Privacy Team, [Your Address]

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Email notification to your registered email address
• Prominent notice in the service interface
• Updating the "Last updated" date at the top of this page

Continued use of SiteSync after policy changes constitutes acceptance of the updated policy.